Which of the Following Statements Describes a Marketing Implication That

Multiple Choice

Which of the following statements describes a marketing implication that results from the simultaneous production and consumption of services?

A) Services cannot be returned or resold
B) Service quality depends on many uncontrollable factors
C) Employees affect the service outcome
D) Services cannot be readily displayed or communicated
E) There is no sure knowledge that the service delivered matches what was planned and promoted