Keith Overheard Two Women Comparing the Way the Dog Groomer

Short Answer

Keith overheard two women comparing the way the dog groomer clipped their poodles.One claimed the groomer did not cut the hair between her dog's toes as was advertised,but that everything else about the cut was perfect.The other groused that the groomer left the hair on her dog's tail too long,but at least the hair on his feet had been cut.Which characteristic of service were the two women discussing?