A Manager of a Small Plumbing Company Is Thinking About

Multiple Choice

A manager of a small plumbing company is thinking about installing a total quality management (TQM) program. If TQM is installed, the manager should be aware that

A) costs cannot be allowed to limit quality goals.
B) quality must become a very important goal of the business.
C) ISO 9000 will be the controlling criterion.
D) reengineering is the most direct route to effective TQM.