The Owner of an Industrial Distribution Company Has Attended a Seminar

Multiple Choice

The owner of an industrial distribution company has attended a seminar on quality management and is determined to improve quality performance. This owner should recognize which of the following about training employees in quality?

A) Quality training can teach employees about the importance of quality and ways to produce high-quality work.
B) Direct supervisory one-on-one instruction is the only training procedure that shows consistent results.
C) Quality training gradually raises quality consciousness but must be pursued for two or three years before significant improvements can be detected.
D) Quality performance and workmanship are not good topics for training because careful work habits must be developed, if they are ever developed, on a personal basis over many years.