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    Exam 14: Building Customer Relationships
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    The Tension That Occurs Immediately Following a Purchase Is Referred
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The Tension That Occurs Immediately Following a Purchase Is Referred

Question 9

Question 9

Multiple Choice

The tension that occurs immediately following a purchase is referred to as


A) cognitive dissonance.
B) post-purchase satisfaction.
C) cognitive assessment.
D) post-decisional distress.

Correct Answer:

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