All of the Following Statements About the Claims Handling Function

Multiple Choice

All of the following statements about the claims handling function are true except:

A) overly liberal claims settlement procedures may be as bad as stingy claims settlement procedures
B) claims settlement problems are generally more complex in property and liability insurance than in life insurance
C) independent adjusters only work for small insurance companies
D) negotiation with the claims adjuster is often the only contact the insurance buyer has with the insurer, besides the selling agent