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    Management Information Systems Study Set 8
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    Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
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    Which of the Following Is Not a Potential "Switching Cost
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Which of the Following Is Not a Potential "Switching Cost

Question 28

Question 28

Multiple Choice

Which of the following is not a potential "switching cost"?


A) employee training
B) upgrading software
C) new hardware
D) new documentation

Correct Answer:

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