Read the Vignette and Answer the Questions That Follow

Multiple Choice

Read the vignette and answer the questions that follow.
When Janet started taking notes for her boss,Fred,she just knew that there was something wrong.She decided that she should stay quiet and let him cool off a bit.However,the moment she made a mistake with the dictation,Fred blew up at her,throwing his arms in the air in disgust.Janet did not say anything,figuring that he just needed to blow off steam.This interaction made her a bit angry,but she has learned to let things like that go,thinking "he is just like that." He later apologized for the outburst and they both felt much better after the apology.

-Which theory or concept best explains the need for the two in this story to come to some conclusion about the emotional outburst?

A) dramaturgy
B) emotion work
C) affect control theory
D) interaction ritual chains