When a Customer of Twin Cities Rehabilitation Center Complained That

Multiple Choice

When a customer of Twin Cities Rehabilitation Center complained that his therapist was one hour late for their appointment,the owner of the center gave the customer credit for one free hour of therapy.The action taken by the owner is an example of ___________.

A) Service recovery
B) Service paradox
C) Service inconsistency
D) Outcome fairness
E) Procedural recovery