Multiple Choice
Which of the following is the BEST example of outcome fairness?
A) The restaurant charged the man for two meals when he sent back his overcooked steak and demanded one cooked correctly
B) Miriam decided the missing button was not important enough to make another trip to the cleaners and complain
C) The sign posted on the wall stated the hair salon would not style the hair of anyone who did not have an appointment
D) The small movie theater gave all patrons two free movie tickets for the night of their choice when the movie projector broke halfway through showing the newest Brad Pitt movie
E) The hotel refused to help a man find a room for the night when he missed his scheduled airplane flight
Correct Answer:

Verified
Correct Answer:
Verified
Q13: When the dentist's office bills the patient
Q14: For which of the following service providers
Q15: Kate recently learned to play golf.Last week,she
Q16: The empowerment of employees makes which of
Q17: A consumer is more likely to complain
Q19: A consumer who is more likely to
Q20: The type of complainer that is called
Q21: Which of the following statements about service
Q22: The first rule of service quality is
Q23: What are poka-yokes?<br>A) Customers who have a