Multiple Choice
________ is the level of service that customers believe they are likely to get during an impending transaction or exchange.
A) Adequate service
B) Desired service
C) Predicted service
D) Forecasted intensity
E) Personal service
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q34: A human resources manager who is hiring
Q35: Lillie worked as a caterer when she
Q36: Explicit service promises are defined as any
Q37: Word-of-mouth communication about a service may be
Q38: Customers' adequate service levels are less stable
Q40: A(n)_ expectation occurs when customer expectations are
Q41: Customers' tolerance zones vary for different service
Q42: To develop a true customer franchise-immutable customer
Q43: Denise said all she expected from the
Q44: Which of the following is NOT a