Which of the Following Statements About How Technology Has Positively

Multiple Choice

Which of the following statements about how technology has positively influenced service is true?

A) Technology provides approaches for delivering existing services in more accessible,convenient,productive ways
B) Technology facilitates basic customer service functions
C) Technology facilitates transactions by offering a direct vehicle for making purchases
D) Technology provides an easy way for customers to learn and do research about products and companies
E) All of the above statements about how technology has influenced service are true