Identify a True Statement About Customer Service Reps (CSRs)

Multiple Choice

Identify a true statement about customer service reps (CSRs) .

A) They are salespeople who make phone calls to customers.
B) They are salespeople who specialize by types of products.
C) They are salespeople who have been delegated the responsibility of purchasing raw materials.
D) They are salespeople who handle customer concerns.
E) They are telemarketers who work with field salespeople to sell goods to customers.