Which of the Following Guidelines Should Be Followed When Delivering

Multiple Choice

Which of the following guidelines should be followed when delivering messages that carry bad news?

A) Present information bluntly without focusing on the reader's emotions.
B) Deliver facts positively without confusing or misleading the reader.
C) Ensure that the reader gets to the main part of the message right away.
D) Suggest how the reader could avoid making the same mistake in the future.
E) Give the reader the impression that the situation is positive by not emphasizing the negative news.