Which of the Following Guidelines Should Be Followed When Writing

Multiple Choice

Which of the following guidelines should be followed when writing an order acknowledgement message?

A) Begin with the news of when the order should be received by the customer.
B) Begin by explicitly thanking the customer for their order.
C) Open the message with promotional material.
D) Refrain from mentioning expected delays.
E) Avoid wasting time in building goodwill.