Multiple Choice
Which of the following is an ideal opening for a direct claim?
A) Unfortunately, you shipped only three laptops instead of the five we ordered.
B) Please adjust invoice 3459 to show that we ordered six office chairs, not seven.
C) Imagine our disappointment when we received our order and discovered three broken glasses.
D) On November 1, our team met and decided it was time to upgrade the phones for our field representatives.
E) You shipped us three tablets that didn't work, and you shipped them later than you promised.
Correct Answer:

Verified
Correct Answer:
Verified
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