Which of the Following Statements About Active Listening Is FALSE

Multiple Choice

Which of the following statements about active listening is FALSE?

A) Paraphrasing what a prospect says is fine, but never repeat things word for word.
B) The salesperson should listen to the customer's words from the customer's point of view.
C) Additional questions can give the salesperson a more complete understanding of what the prospect is trying to communicate.
D) Tolerating silence gives the customer time to think.
E) Summarizing provides both the salesperson and the customer with an overview of what has been said.