During the Sales Presentation, Why Would the Salesperson Repeat the Negative

Multiple Choice

During the sales presentation, why would the salesperson repeat the negative comment the customer made about his product's service contract word for word?

A) to buy time, so he could determine how to deal with a customer objection
B) to provide feedback to the customer
C) to avoid having any lulls in the conversation
D) to verify that he decoded the customer's message correctly
E) to summarize the customer's concerns