When Salespeople Communicate in a High-Technology Environment, They Should

Multiple Choice

When salespeople communicate in a high-technology environment, they should:

A) always deliver bad news via e-mail.
B) send daily e-mails to each customer.
C) use their own style and not try to mimic the style of their customers.
D) use e-mail to send duplicate messages to all customers.
E) not do any of the above