Multiple Choice
Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?
A) Assurance
B) Reliability
C) Empathy
D) Responsiveness
E) Tangibles
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q52: For brainstorming, a node or a figure
Q53: The SERVQUAL is a market research instrument
Q54: As one of the seven sources of
Q55: The successful management of a meeting is
Q56: The dimension of _ deals with how
Q58: How can creativity, time management, and well-executed
Q59: Lean Six Sigma is a program that
Q60: Quick changeover is a program to reduce
Q61: A product's durability refers to how well
Q62: Steven Covey's goal is to produce a