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    Exam 13: The Search for Efficiency and Effectiveness
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    An Engagement with the Customer in a Service Environment That
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An Engagement with the Customer in a Service Environment That

Question 46

Question 46

Multiple Choice

An engagement with the customer in a service environment that is a failure refers to:


A) waiting.
B) overprocessing.
C) defects.
D) overproduction.
E) opportunity lost.

Correct Answer:

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