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  3. Study Set
    Consumer Behavior Study Set 2
  4. Exam
    Exam 1: Consumer Behavior: Information-Driven Consumer Behavior
  5. Question
    ________ Is Defined as the Ratio Between the Customer's Perceived
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________ Is Defined as the Ratio Between the Customer's Perceived

Question 120

Question 120

Multiple Choice

________ is defined as the ratio between the customer's perceived benefits and the resources used to obtain those benefits.


A) Customer satisfaction
B) Customer value
C) Customer relationship management
D) Consumer decision making
E) Consumer marketing

Correct Answer:

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