According to the Research by Burns Vaughan and John Lanzetta

Multiple Choice

According to the research by Burns Vaughan and John Lanzetta, you will feel more empathy for someone with whom you are interacting in person than for someone with whom you are interacting over the telephone because

A) imitating others' expressions help us feel what they are feeling.
B) telephone connections are sometimes unclear.
C) you will be tempted to overjustify yourself.
D) all of the choices are correct.