How Has the Need to Manage Existing Customer Relationships Changed

Multiple Choice

How has the need to manage existing customer relationships changed the telemarketing industry?

A) Telemarketing for nonprofit groups has become nonexistent.
B) Telemarketing is no longer used by small and medium sized companies.
C) Telemarketing has replaced direct mail and personal selling because of low costs.
D) Telemarketers are more effectively developing relationships with new customers.
E) Telemarketers are more likely to use "opt-in" calling systems.