After Attending a Seminar on the Importance of Knowledge Management

Multiple Choice

After attending a seminar on the importance of knowledge management, the managers of TCH Corporation developed a set of objectives their knowledge management system should address. As their next step, the managers should:

A) Lay out database specifications for the system.
B) Interview employees to determine their level of knowledge and misunderstanding of organizational processes.
C) Both A and B.
D) Neither A nor B.