Multiple Choice
Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care center, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message ________.
A) asking for information
B) asking for recommendations
C) asking for a decision
D) requesting adjustment
Correct Answer:

Verified
Correct Answer:
Verified
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