Multiple Choice
Which of the following is true about sending goodwill messages?
A) If you are already friendly with the reader, a personal tone is appropriate when sending congratulations.
B) A hand-written note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
Correct Answer:
Verified
Correct Answer:
Verified
Q28: Routine replies and positive messages should close
Q43: Which of the following is true about
Q46: Regardless of who is at fault,you must
Q52: Briefly explain why appreciation messages are important
Q52: When writing a procedure,you should _.<br>A) bold
Q66: Most routine communications are _.<br>A) impersonal<br>B) neutral<br>C)
Q77: When developing routine requests and positive messages,
Q98: As an expert in business communication, you
Q104: For a simple request, you need to
Q116: When making a routine request, there is