Multiple Choice
When conveying negative organizational news, you should ________.
A) utilize the element of surprise to buy time to prepare a response
B) try to minimize the element of surprise
C) ideally use the direct approach
D) close with a clear expression of optimism
Correct Answer:
Verified
Correct Answer:
Verified
Q79: Should you apologize when delivering bad news?
Q133: To help repair damage to the relationship
Q134: When using the direct approach to deliver
Q135: Describe the elements of a bad-news message
Q136: Which medium when sending a negative employment
Q137: When using the indirect method to organize
Q139: Because your main idea in a bad-news
Q141: What is the best medium to deliver
Q142: Describe the three techniques for saying no
Q143: Responding effectively to rumours and negative information