A Study Considered the Impact of Including Greetings (E

Multiple Choice

A study considered the impact of including greetings (e.g., "Hi") and farewells (e.g., "Thanks") in email messages within companies. What did this study find?

A) It increased both morale and trust.
B) It increased morale, but trust was unaffected.
C) It increased trust, but morale was unaffected.
D) It had no significant impact on morale or trust, although the employees did prefer the greetings.