Outcomes of the "Cycle of Failure" for Firms Include ____________

Multiple Choice

Outcomes of the "Cycle of Failure" for firms include ____________ and ____________.

A) low service quality; low employee turnover
B) low service quality; high employee turnover
C) high service quality; low employee turnover
D) high service quality; high employee turnover
E) mediocre service quality; unpredictable employee turnover