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    Exam 10: Crafting the Service Environment
  5. Question
    According to Adrian North, the Key to Driving Unwanted People
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According to Adrian North, the Key to Driving Unwanted People

Question 38

Question 38

Multiple Choice

According to Adrian North, the key to driving unwanted people away is ____________.


A) unfamiliarity
B) laws
C) direct recourse
D) indirect recourse
E) segmentation

Correct Answer:

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