Multiple Choice
Theme parks cleverly design their waiting areas to do which of the following?
A) Make the wait look as long as it is so they aren't disappointed
B) Find ways to give the customers the impression of constant progress
C) Keep the waiting area distraction free so people keep moving in line
D) Post clocks everywhere so people know how long they have been in line
E) Offer customers additional services while they wait
Correct Answer:

Verified
Correct Answer:
Verified
Q18: Efforts directed at changing demand patterns on
Q19: The demand for a city bus is
Q20: Which of the following is NOT one
Q21: List the seven actions managers can take
Q22: Which of the following may result in
Q24: Describe how ski resorts manage traditionally seasonal
Q25: Queues represent a symptom of unresolved capacity
Q26: Which of the following is NOT a
Q27: Yield analysis forces managers to recognize the
Q28: One way to stretch capacity is to