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    Exam 9: Achieving Operational Excellence and Customer Intimacy:
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    Using Social Networking Tools to Converse with Customers Is Called
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Using Social Networking Tools to Converse with Customers Is Called

Question 20

Question 20

Multiple Choice

Using social networking tools to converse with customers is called:


A) analytical CRM.
B) social CRM.
C) operational CRM.
D) PRM.
E) ERM.

Correct Answer:

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