Redesigning and Automating Business Processes Can Be Seen as a Double-Edged

Multiple Choice

Redesigning and automating business processes can be seen as a double-edged sword because:

A) increases in efficiency may be accompanied by job losses.
B) increases in efficiency may be accompanied by poor data quality.
C) support for middle-management decision making may be offset by poor data quality.
D) reliance on technology results in the loss of hands-on knowledge.
E) it can concentrate power in the hands of senior executives.