Jonathan,a Front Desk Executive at Read Books Inc

Multiple Choice

Jonathan,a front desk executive at Read Books Inc.,handled 40 customer calls per day.He was then sent to a training program last month to improve his communication skills,which cost the organization $500.This month,Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day.His productivity has increased by $700.This scenario most likely exemplifies

A) action learning.
B) return on investment.
C) the constructionist approach.
D) the heroic theory.