Multiple Choice
In the context of writing a bad-news message using the inductive outline, which of the following precedes the step that presents facts, analysis, and reasons for the refusal or bad news?
A) The step that includes a counterproposal
B) The step that states the bad news using a positive tone
C) The step that puts forward a neutral idea and then leads to refusal
D) The step that indicates a continuing relationship with the receiver
Correct Answer:
Verified
Correct Answer:
Verified
Q17: Which of the following is true of
Q18: An organization's ability to handle difficult situations
Q19: Which of the following is true of
Q20: Using _ helps subordinate the refusal in
Q21: Credit refusals cannot serve as order acknowledgments
Q23: Claim refusals are not necessary when a
Q24: Which of the following is a similarity
Q25: _ is a persuasive technique used to
Q26: The closing paragraph of a bad-news message
Q27: Face-to-face delivery of bad news increases the