Alana Orders a Pink T-Shirt from an Internet-Based Retailer but Receives

Multiple Choice

Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer to request for a replacement of merchandise.

A) routine claim
B) persuasive claim
C) acknowledgment message
D) form message