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    Exam 6: Delivering Good- and Neutral-News Messages
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    _____ Are Assumed to Be Granted Willingly, So a Forceful
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_____ Are Assumed to Be Granted Willingly, So a Forceful

Question 43

Question 43

Multiple Choice

_____ are assumed to be granted willingly, so a forceful, accusatory tone is inappropriate.


A) Persuasive claims
B) Inductive claims
C) Routine claims
D) Relational claims

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