The Customer Service Department of Software Solutions Received a Letter

Essay

The customer service department of Software Solutions received a letter from Samuel Muhler stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave. He would like to receive a UPS account number to use when returning the product so that he will not have to pay for the shipping, as well as instructions for packaging and labeling the returned product.
Required: Write an email message as the customer service manager of Software Solutions responding to Mr. Muhler's requests. Include an appropriate subject line and message body in your solution.
The subject line should be descriptive of the situation (example: UPS Instructions for Returned Merchandise).
The body of the message should be written deductively, beginning with the statement that the company is glad to assist with the UPS return of the unordered merchandise.
A bulleted list of instructions should follow, including the account information needed for the return. Action verbs should be used.
A positive statement about a new software title that is about to be released or other related products should be included.
The message should end with a positive, future-oriented idea.
A complimentary close such as sincerely or thank you should be followed by your name and signature file information.