Identify a True Statement About Channel Selection

Multiple Choice

Identify a true statement about channel selection.

A) If a message is straightforward and informative, a technological communication channel is inappropriate.
B) Before choosing a communication channel, it should be determined whether a permanent record of a message is needed or if a temporary form would suffice.
C) An electronic communication tool is appropriate for communicating bad-news messages in sensitive situations.
D) Personal interaction cannot replace written communication, printed or online, which is essential in today's team-based work environments.