Lyla, a Neutral Third Party, Tries to Resolve a Conflict

Multiple Choice

Lyla, a neutral third party, tries to resolve a conflict initiated by a manager and union representative at Houghlin Inc. She does so by listening to what both parties have to say about the issue and facilitating the negotiations. In this scenario, Lyla is exercising which type of alternative to work stoppages?

A) mediation
B) final-offer arbitration
C) fact-finder technique
D) conventional arbitration
E) rights arbitration