A Survey of Employee Satisfaction Among a County's 9-1-1 Dispatchers

Multiple Choice

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?

A) The employees face few challenges already.
B) The costs of employee errors are severe.
C) The scope for employee errors is minimal.
D) The employees do not engage in multitasking.
E) The information-processing requirements of the job are minimal.