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    Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
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    Which of the Following Is an Important Capability for Sales
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Which of the Following Is an Important Capability for Sales

Question 25

Question 25

Multiple Choice

Which of the following is an important capability for sales processes that is found in most major CRM software products?


A) returns management
B) lead management
C) channel promotions management
D) events management
E) customer satisfaction management

Correct Answer:

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