Maintaining a Competitive Advantage Is Very Important to the Success

Multiple Choice

Maintaining a competitive advantage is very important to the success of today's businesses.All of the following strategies will help a firm remain competitive,except:

A) Ignoring competitor movements,including new products and services offered by the competition.
B) Restructuring internal processes,including the elimination of some jobs.
C) Spending funds on customer service training for front-line employees.
D) Adhering to a vision of employee empowerment and striving to exceed customer expectations.