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Nour Operated a Successful Massage and Health Spa in a Lucrative

Question 63

Multiple Choice

Nour operated a successful massage and health spa in a lucrative resort location.She handled all reservations herself and if a customer called to make an appointment when she wasn't in the spa,she asked her employees to leave her a note.The notes sometimes went missing,resulting in angry customers.Which startup failure type is most likely represented in this scenario?


A) uncertainty
B) process inadequacy
C) inattention
D) deviance

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