Multiple Choice
A manager received an excessive number of customer complaints about the slow service of a few of their drive-thru counter crew. How might the manager gather a more complete picture of the potential training needs?
A) conduct organizational, task, and job analyses
B) complete a needs analysis by meeting with all the counter crew employees
C) design and evaluate a customer service training program
D) establish customer service training objectives
Correct Answer:
Verified
Correct Answer:
Verified
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