Multiple Choice
You are about to hire several new customer service reps. To ensure that you recruit the correct type of candidates, you ask the customer service manager to systematically observe the responsibilities and tasks of your existing customer service reps. Which of the following are you currently engaged in?
A) writing a job description
B) performing HRM development
C) creating a job specification
D) performing a job analysis
Correct Answer:
Verified
Correct Answer:
Verified
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