Assume That After the Last Round of Performance Appraisals, Managers

Multiple Choice

Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?

A) making employee decisions
B) evaluating performance against standards
C) assessing HRM practices
D) changing job descriptions