A High-End Restaurant Is All About Delighting Customers

Multiple Choice

A high-end restaurant is all about delighting customers. The chefs and waiters are free to make decisions that satisfy customer needs, even if it requires extra time or cost. Because the restaurant staff is highly talented and experienced, the restaurants owners take a hands-off approach to daily operations. The firm's organizational design would most likely feature which of the following?

A) high efficiency, high responsiveness
B) high control, low efficiency
C) low control, high empowerment
D) low efficiency, low responsiveness