Suppose You Work in a Customer Service Call Centre for a Local

Multiple Choice

Suppose you work in a customer service call centre for a local cable company. Your job is to answer calls from customers who have a variety of questions or problems. You have been well trained to handle a variety of calls and have access to a computer program where you can search for solutions to issues you have not yet encountered. You would expect what kind of span of management to exist at the call centre?

A) wide
B) tall
C) flat
D) short